Refund policy

Refund & Returns Policy

At MÍRAY, we are committed to providing premium quality pieces and a seamless shopping experience. If something isn’t quite right, we’re here to help.

Returns & Exchanges

We accept returns and exchanges within 7 days of receiving your order.

To be eligible:

•  Items must be unworn, unwashed, and in original condition

•  All tags must be attached

•  Items must be free from makeup, perfume, or marks

    We offer refunds to your original payment method for eligible items

•  Shipping costs are non-refundable

•  Refunds are processed within 3–7 business days after we receive and inspect your return

Exchanges

•  We offer exchanges for size or colour, subject to availability

•  If your requested item is unavailable, you may choose a store credit or refund

Faulty or Incorrect Items

If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos. We will resolve this as a priority.

Return Process

To initiate a return:

1.  Email us at info@miray.com.au or DM us on Instagram

2.  Include your order number and reason for return

3.  Once approved, you will receive return instructions

Customers are responsible for return shipping costs unless the item is faulty.

Important Notes

•  We do not accept returns after 7 days

•  MÍRAY reserves the right to refuse returns that do not meet our policy

Return Shipping Instructions

Please visit your nearest post office and send your return to:

MÍRAY AU

18 Woodbine Street

Yagoona NSW 2199

Australia

Please note, return shipping costs are the responsibility of the customer unless the item is faulty.

Once your return has been shipped, kindly email or DM us your tracking number so we can monitor the delivery.

As soon as your item is received and inspected, your refund will be processed promptly.

Thank you for your patience and understanding